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The website and all its material belongs to the company Ramón Carús y Cia. S.A., with address at Cuesta de Santo Domingo Nº 2, C.P.28013 Madrid.

Contact telephone number: +34 915 42 63 82


VAT NUMBER : A28101533


Sociedad de Ramón Carús y Cia. S.A. (hereinafter the provider), responsible for the website, makes this document available to users in order to comply with the obligations set forth in Law 34/2002, on Information Society Services and Electronic Commerce (LSSI-CE), and to inform all users of the website of the conditions of use of the same.

Any person accessing this website assumes the role of user, committing to the observance and strict compliance with the provisions herein, as well as any other legal provision that may be applicable.

The provider reserves the right to modify any type of information that may appear on the website, without there being any obligation to give prior notice or inform users of said obligations, with publication on the provider’s website being understood to be sufficient.


The provider disclaims any liability for the information published on its website, provided that this information has been manipulated or introduced by a third party external to it.

From this website it is possible that you may be redirected to contents of third party sites. Given that the provider cannot always control the contents introduced by third parties on its site, it does not assume any type of responsibility with respect to said contents. In any case, the provider states that it will immediately remove any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said website, informing the competent authorities of the content in question.

The provider is not responsible for the information and content stored, including but not limited to, in forums, chats, blog generators, comments, social networks or any other medium that allows third parties to publish content independently on the provider’s website. However, and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, the provider is available to all users, authorities and security forces, and actively collaborating in the removal or blocking of all content that could affect or contravene national or international legislation, the rights of third parties or morality and public order. In the event that the user considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.


The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and/or graphics are the property of the provider or, where appropriate, have a licence or express authorisation from the authors.

Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and commercialisation, in any case requires the prior written authorisation of the provider. Any use not previously authorised by the provider will be considered a serious breach of the intellectual or industrial property rights of the author.

The provider recognises the corresponding industrial and intellectual property rights in favour of their owners, and the mere mention or appearance on the website does not imply the existence of any rights or liability of the provider with regard to the same, nor any endorsement, sponsorship or recommendation by the same.


This website is subject to Spanish law and in the event of any dispute or controversy arising from the use of this website both parties submit to the jurisdiction of the courts of Madrid (Spain). This clause of express submission to the courts of Madrid will not be applicable in the event of litigation with users of the website who, according to the legislation

in force, have the status of users of the website. in which case both parties shall be subject to the jurisdiction of the Courts and Tribunals of the consumer’s place of residence. Likewise, in these cases, the provider and the user may submit their conflicts to the arbitration provided for in the legislation on arbitration and the defence of consumers and users, and to the procedures for the extrajudicial resolution of conflicts established by means of codes of conduct or other instruments of self-regulation.

If you do not agree with the services contracted and you are a customer belonging to the European Union, except Spain, you can go to the following link to make the appropriate complaint:


Identity of the parties:

On the one hand, the supplier of the goods or services contracted by the user, Sociedad de Ramón Carús y Cia., S.A. with registered office at Cuesta de Santo Domingo Nº 2, C.P.28013 Madrid, and CIF A28101533 with customer service telephone +34 915 42 63 82 and contact e-mail

and of the other,

All users accessing the website

Sociedad de Ramón Carús y Cia. S.A., (hereinafter, the services or the service) accepts to be subject to these general conditions in force. The user must have read these conditions carefully before contracting the services.

General information:

The following is the contractual document that will govern the contracting of services for the same through the website owned by Sociedad de Ramón Carús y Cia. S.A.

Acceptance of this document implies that the user:

  1. Has read, understands and comprehends what is set out herein.
  2. That he/she is a person with sufficient capacity to act to contract the services listed on the web.
  3. That he/she assumes all the obligations set forth herein.

These conditions shall be valid for an indefinite period of time and shall be applicable to all bookings made through the website

The provider reserves the right to unilaterally modify these conditions, without affecting the promotions, if any, in which they were reserved prior to the modification.

Reservations will only be valid for those users who have fully accepted the general and specific terms and conditions of sale, without this acceptance it will not be possible to formalise the reservation process.

The particular conditions of sale vary according to each of the booking services.

It is necessary for the user to carefully read the specific conditions of the selected service before proceeding with the purchase of the service. The specific conditions will be found in the respective accommodation, prevailing over the general booking conditions. The purchase procedure will be carried out in the Spanish and English language.


The prices of the products offered on the web, will be expressed in the Euro currency (€).the prices indicated next to each product include VAT and can be viewed from the beginning of the reservation, being these taxes broken down in the final summary before proceeding to the payment. In case of any offer, discount or promotion, it will be reflected on this website and you will be able to opt for it. Our company reserves the right to make, at any time and without prior notice, the modifications it deems appropriate, and may update them daily. Once the reservation has been made, the prices will remain the same.

Occasionally, on our website there is a cheaper rate for a specific service, product or stay. However, these rates may include restrictions and special conditions, for example, regarding cancellation and reimbursement. Please check the details and conditions of the relevant booking, service or product carefully to understand the conditions before booking.

Obvious errors (including typos) due to technical or human error are not binding when the price stipulated for the booking is clearly derisory, the booking will not be valid, and the contract will be cancelled and the amount paid for the booking will be refunded or you will be offered the possibility of keeping the booking by paying the difference. If you detect that your reservation is affected by this contractual defect, please contact us in order to resolve the incident.. For any further information, the user may contact us by calling our customer service number +34 915 42 63 63 82 or by e-mail at

Any payment made to the service provider will lead to the issuing of an invoice in the name of the registered user or the company name that the user has informed at the time of making the reservation.

Object of the contract:

The purpose of this document is to regulate the contractual relationship to proceed with the requested booking and to carry out an offer of personalised services born between the provider and the user at the moment when the user accepts during the online process the corresponding box, the contractual relationship to proceed with the requested booking entails the delivery, in exchange for a determined price and publicly displayed through the website, of a specific product or service.

Booking procedure / how to buy:

Anyone with Internet access can carry out the booking or purchase.

The steps of the purchase procedure are visible throughout the entire purchase procedure The procedure for booking through the Website is as follows:

a) Firstly on the main page, select the dates of stay, the number of guests, then you will be shown the different property options available and you can select the rate and package that best suits your needs.

b) Once you have selected the number of packages you wish to book, the final price will be shown. (in some cases you will be able to select extra services that will have an additional cost, which you can see next to the price of the booking).

When you click on the book button you will see a form for the insertion of personal data relating to the reservation, as well as the bank card used as a guarantee of the reservation, you will have a blank space to make any comments you deem appropriate, once completed, you must read and accept the privacy policy and the general and specific terms and conditions of the reservation (included in each accommodation).

Please check the details of your chosen booking or service carefully for specific conditions before booking.

d) Verification of the booking details by clicking on the “confirm booking” By clicking on it, the reservation will be formalised.

f) You will receive a booking confirmation email with the booking details. This document is the confirmation that the booking has been successfully completed and serves as proof for any type of claim. If you do not receive this email, please check your “junk mail” or “spam” account, as it may have been detected as spam. If you do not find it in this section, please let us know as soon as possible so that we can solve the problem.

h) Once we have received this and provided that we confirm that all the details are correct, we will proceed to process your booking.

i) After formalising the reservation, the client is requested to review the content of the reservation in order to identify possible material errors in the introduction of data; in order to process the correction, you can call us on the customer service telephone number +34 915 42 63 82 82 and via email communicating the identifying data of the reservation.

If for any reason the booking cannot be made, the amount paid will be refunded directly by the same means of payment used by the client.

The provider assumes no liability whatsoever if the reservation is not made as a result of the data provided by the user being false, inaccurate or incomplete.

Notwithstanding the foregoing, we will take the measures required of a diligent trader to ensure that the booking can be made within the agreed time.

In providing our service, although we try to make our service as accurate as possible, we cannot verify or guarantee that all information is accurate, complete or correct. We are also not responsible for errors (such as manifest and typographical errors), interruptions (due to (temporary and/or partial) server downtime or repairs, upgrades and maintenance of our platform or other reasons).

Once the booking has been made, in the event that a modification is required, the user should contact the customer service telephone number +34 915 42 63 63 82 or the contact e-mail Depending on the type of modification made, an extra charge may be made.

Damage to accommodation. Duties of users.

If you are deemed to have caused damage to an accommodation or to any personal or material property in an accommodation, we will charge you via the method of payment used to make the booking.

Before proceeding with the booking and during your stay you must take into account the following considerations:

  • Observe the rules of safety, coexistence and hygiene dictated by the management for the proper use of the establishment.
  • Respect the rules of use or internal regime of the tourist establishments, as well as complying with the particular prescriptions and rules of the places visited and the tourist activities.
  • To respect the establishment, its equipment and facilities. To pay the amount of the services contracted at the time of presentation of the invoice at the establishment itself or under the agreed conditions. In no case shall the fact of submitting a complaint exempt you from your payment obligations.
  • Respect the cultural and environmental surroundings
  • To observe the usual rules of social coexistence and respect for people, institutions and local customs.
  • Respect the dignity of the people who work in the tourist activity.


a) Payment/booking by credit/debit card: You can pay comfortably with your credit card or book the service where we will use your card as a guarantee of booking. (depending on the type of rate selected and the rest of the booking conditions).